Contact the U.S. Passport and Citizenship Unit (2024)

STOP! Before deciding whether to contact the Passport Unit, please read the information below in full. Due to the large volume of enquiries we are currently receiving, we may not be able to respond further if the answer to your question is provided below.

Passport Services

Please check our website to see if you are eligible to renew by mail. You are able to apply for a passport even after a previous passport has expired.

Most applications to replace an emergency limited validity passport with a full-validity passport can be submitted by mail, including for children. Click here for details.

If the passport service you need requires an in-person appointment, we are unable to waive this requirement. Click here to select the service you require for information on how to book an appointment. If you have recently entered the UK following international travel, your appointment must take place in compliance with UK quarantine requirements following international travel. This may vary depending on which country you have traveled from.Please see the UK government’s website for further details.

The appointment calendar operates in real time so will show any available appointments, including appointments available due to cancelations. Appointments will not be released on a specific date or time so please regularly check the calendar for any availability.   

Emergency appointments

If you have urgent overseas travel, you are unable to travel with your expired U.S. passport as described above, and you have been unable to obtain an appointment, please contact us with an emergency appointment request five working days before your travel date.

Please provide the following information:

  • The full name of each applicant and which passport/citizenship service they require.
  • The date, time and point of departure of the confirmed overseas travel. Please include your confirmed travel itinerary from your airline in pdf form.
  • Your UK telephone number.
  • The applicant’s current location (nearest city).
  • The purpose of your travel.

Emergency appointments remain limited and we continue to prioritize emergency services for life-or-death emergencies. Life-or-death emergencies are defined by the Department of State as serious illnesses, injuries, or deaths in your immediate family (parent, legal guardian, child, spouse, sibling, and grandparent) that require you to travel within 72 hours (3 business days).

Please also continue to monitor our website as it may be possible for you to book an earlier appointment using our online appointment calendar.

If your request relates to a UK visa application, please visit the UK government’s website and contact the UK government directly with any further questions about your case in light of your expired or expiring passport. They have a process in place to address these issues. As advised, we can only consider emergency appointment requests related to imminent overseas travel.

Status Updates

We are unable to provide routine status updates, including any questions about documents that have been submitted or timeframes for receiving your new passport.Please check your delivery tracking information regularly to see if your passport is on its way. Delivery tracking information can be found on the receipt or other documentation provided to you by the delivery service.

How can I apply for a U.S. passport?/How can I exchange my emergency passport for a full-validity passport?

Click here to select the passport service that applies to you for information about the documents, application form, U.S. passport photograph, fee and method of application.

I have questions about the completing the passport application form.

You may ignore the section about U.S. contact details.

If your UK postcode is too long, you should enter as much of the postcode as you can online and then write the rest in by hand once the form has been printed.

We recommend that you provide a UK telephone number. You can write it in by hand once you have printed the form.

If you’re not sure how to answer a question, please complete the form truthfully and to the best of your ability. You may attach an additional page to explain your answer if needed.

I have received my U.S. passport. Where is the passport card I also applied for?

Passport cards take longer to process than passports. If you applied for both at the same time, you can anticipate receiving the passport card approximately six weeks after the passport.

If you did not provide two delivery envelopes when you submitted your application, please send us a self-addressed Royal Mail Special Delivery envelope (pre-paid up to 500g) plus a covering letter so that your passport card can be mailed to you when it is ready.

I have received my child's passport. Where is their Social Security card?

If you applied for your infant’s Social Security card during their CRBA appointment at the Embassy in London, please be aware that Social Security cards are processed through the Federal Benefits (FBU) section of the Embassy and take longer to process than U.S. passports. If you wish to contact FBU, contact information is available from our website here .

My visa/UK leave to remain stamp is in my passport. Will you transfer it to my new passport?

We cannot transfer visa or stamps issued by other countries. We also cannot transfer UK leave to remain stamps. When you renew your passport, your old passport will be cancelled and returned to you with your new one. You should then contact the appropriate authority of the issuing country for further information.

For information regarding the transfer of your immigration status in the United Kingdom, you should contact the UK Home Office. Information and contact details are available via their website at

I have dual/multiple citizenship. Can I travel to the United States using my other passport?

No. U.S. citizens, including dual/multiple nationals, are required to enter and leave the United States using a valid U.S. passport. U.S. citizens are not eligible for a U.S. visa or ESTA.

My passport is valid for less than 6 months. Can I travel?

You may travel to the United States on your U.S. passport up until the day on which it expires. Please see the information at the top of this page for information on traveling on an expired U.S. passport to the United States.

If traveling to a country other than the United States, please contact the Embassy or High Commission of that country for further information or visit theCountry Specific Information pages of where you will find passport validity requirements for your destination country, along with other important information,

My passport hasn't arrived and I am traveling soon. What should I do?

If you reach three working days before your date of booked overseas travel and you still have not received your passport, please follow the instructions in the ‘Still have a question?’ section below to contact us.

Still have a question?

If your question is not answer on our website, click here to contact Embassy London.

if you are in Northern Ireland, click here to contact the Consulate General in Belfast.

If you are in Scotland, email the Consulate General in Edinburgh at

Contact the U.S. Passport and Citizenship Unit (2024)


Contact the U.S. Passport and Citizenship Unit? ›

Call 1-877-487-2778 from 8:00 a.m. to 10:00 p.m. Eastern Time on Mondays through Fridays, or on Saturdays and Sundays from 10:00 a.m. to 3:00 p.m. We close on federal holidays. Se habla español. If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services.

How do I call the US State Department? ›

Contact the nearest U.S. embassy or consulate, or call:
  1. 1-888-407-4747 from the U.S. and Canada.
  2. +1 202-501-4444 from outside the United States.

What is the passport number for US citizens? ›

The passport number in the new passport book begins with a letter, followed by eight numbers. The number is located in the top right corner of your data page and the bottom of each page in the book.

Where can I check my US passport status? ›

Check Status

Check Application Status: Visit 14 business days after you apply. Ask Questions About Your Application: Call 1-877-487-2778 (1-888-874-7793 for TDD/TTY) or email

What is the quickest I can get a passport? ›

Current Processing Times (applied on or after December 18, 2023)
Routine6 to 8 weeks
Expedited2 to 3 weeks
UrgentMust make an appointment and have international travel within 14 calendar days

What U.S. department issues passports? ›

The Department of State issues passports to traveling U.S. citizens. We protect the integrity of the U.S. passport as proof of U.S. citizenship at home and around the world. We also issue passports for U.S. citizens that apply at our embassies and consulates abroad.

How do I speak to someone at the U.S. consulate? ›

Contact the nearest U.S. embassy or consulate, or call these numbers in the United States:
  1. From the U.S. & Canada - 1-888-407-4747.
  2. From Overseas - +1 202-501-4444.

Can I check my US passport number online? ›

The only way to look up your passport number online is if you've saved it on a website or with a travel company, like an airline.

Is passport number the same as citizenship number? ›

Answer and Explanation: In the United States, a naturalization certificate number is not included on a passport. The primary number found on a passport is the passport number, which identifies the issuing office, as well as a set of numbers unique to that passport.

How much is a US passport? ›

I'm an adult (16 and older) and I'm renewing my passport
DocumentForm FillerApplication Fee
Passport BookDS-82$130
Passport CardDS-82$30
Passport Book & CardDS-82$160

Why do passports take so long? ›

Due to increased demand and a shortage of staff at the U.S. State Department, CNBC reports, applications have been delayed. On March 24, the department stated in a media note that processing time for passport applications can as many as 10 to 13 weeks, while expedited applications can be around seven to nine weeks.

Can you fast track a U.S. passport? ›

Choose this service if you are traveling in less than 8 weeks from the date you submit your application. Expedited service takes 2-3 weeks and does not include mailing times. Mailing times may add 2 weeks on to the total time to get your passport.

How long are passport renewals taking? ›

How long does it take to get or renew a passport? The Home Office advises that travellers give the process up to 10 weeks.

Can you get a passport the same day in the US? ›

The only way to get a same-day passport is by visiting one of the passport agencies — but only if you can get an appointment — and even that can take longer than 24 hours.

What is the fastest way to renew my U.S. passport? ›

Get My Passport Fast: If you are traveling in less than 3 weeks, make an appointment to renew in person at a passport agency or center. If you are traveling in more than 3 weeks, mail your completed application and documents to one of the addresses below.

Can I speed up my passport renewal? ›

You can pay to get a passport urgently if you think the standard service will take too long. Use this online service to apply, pay and book an appointment at a passport office. You can book an appointment up to 3 weeks in advance.

What can the US Department of State do? ›

The U.S. Department of State leads America's foreign policy through diplomacy, advocacy, and assistance by advancing the interests of the American people, their safety and economic prosperity.

How does the Department of State affect me? ›

The State Department benefits the American people by advancing U.S. national security, promoting our economic interests, providing services and reaffirming our country's exceptional role in the world.

How can I call the States for free? ›

Skype allows you to make calls to any US number be it a toll free or a regular number. You can also use Google Hangouts Dialer to make calls anywhere in the world. I have used both the services and it works very well. Your phone should have a working internet connection for it.

What services are provided by the Department of State? ›

The Department of State (DOS) advises the President and leads the nation in foreign policy issues. The State Department negotiates treaties and agreements with foreign entities and represents the United States at the United Nations.

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