How to Fix Amazon Music Stops Playing Randomly (2023)

Part 1. Troubleshooting Steps to Amazon Music Stops Playing Randomly

Method 1: Force Stop the Amazon Music App

On Android:

1. Go to Settings > Apps & Applications > Manage applications.
2. Scroll to Amazon Music.
3. Select Force Stop.

On iOS:

1. Swipe up from the Home screen of the device. If there's the Home button, press it twice. All the apps that run in the background should appear on the screen.
2. Swipe left or right to pause on the Amazon Music's preview.
3. Swipe up the Amazon Music's preview. Now the Amazon Music app is forced to stop.
4. Restart the Amazon Music app to stream something. Wait for a while to check if the music still stops in the middle.

Method 2: Restart the Device

Most of the time, a simple restart of the device that runs the Amazon Music app can provide a better performance. Feel free to restart the device and then the Amazon Music app.

Method 3: Confirm the Internet Connection

Please ensure the internet connection is perfect to have the full access to Amazon Music's service. You can do a simple test with other applications (For example: Apple Music) on the device to see if the network works fine. If there's the network failure, please re-establish the network in the device's settings.

To re-establish the Wi-Fi network:

1. In the device's settings, switch Wi-Fi off for 30 seconds.
2. Switch Wi-Fi back on. This should re-establish the connection for Amazon Music.
3. Open the Amazon Music app, check if the issue persists.

You're also suggested to switch to either Wi-Fi or mobile data that's available on the device.

Method 4: Update the Amazon Music App

Please also ensure the device is running the latest version of the Amazon Music app, for both better performance and helpful fixes included.

To update the Amazon Music app:

On Mobile:

1. On either Android or iOS device, head to Google Play or App Store.
2. Go to Search. Enter "Amazon Music" in the search field and press Enter to search for it.
3. If the latest version of Amazon Music app is available, select Update. Wait until the Amazon Music app is up-to-date.
4. Restart the Amazon Music app and stream something. Check if the issue persists.

Method 5: Clear the Cache/Data/Storage

There're serious options for devices to clear the cache, data or storage of the Amazon Music app. Follow these steps to make a difference.

To clear the cache of Amazon Music app:

On Android:

1. Go to Settings > Apps & Applications > Manage applications.
2. Scroll to Amazon Music.
3. Select Clear Data/Clear Cache.

On Android/Fire Tablets:

1. Open the Amazon Music app.
2. Tap the Settings icon in the upper right corner.
3. Choose Settings from the list that appears.
4. Scroll down to the Storage section.
5. Tap on Clear Cache.

There's no option to clear all caches on iOS devices, please refresh music instead.

To refresh music in the Amazon Music app:

On iOS:

1. Open the Amazon Music app.
2. Tap the Settings icon in the upper right corner.
3. Choose Settings from the list that appears.
4. Scroll down to the bottom. Tap on Refresh My Music.

On Windows/Mac:

1. Open the Amazon Music app.
2. Tap the Profile icon in the upper right corner.
3. Choose Settings from the drop-down menu.
4. Scroll down to the bottom. Click on RELOAD LIBRARY.
5. Click on Continue.

You can also sign out and sign back in to the Amazon Music app to enable a library resync and refresh data.

To delete data of the Amazon Music app:

On Windows or Mac, please remove the Data folder that is in the following locations. Follow these steps.

On Windows:

1. From the Windows Search box, enter "run" in the search field.
2. Open the Run app, and visit: %userprofile%\AppData\Local\Amazon Music\Data.
3. Click OK. This will open up Amazon Music\Data.
4. Delete the App Cache folder.

On Mac:

1. Open Finder.
2. Enter shift-command-g to open "go to folder" window.
3. Go to ~/Library/Application Support/Amazon Music/Data.
4. Remove the Data folder.

Method 6: Uninstall the Amazon Music app

If Amazon Music still stops streaming from time to time, it's time to uninstall the Amazon Music app to make a difference.

To uninstall the Amazon Music app:

Please also delete the data folder on the device that runs the Amazon Music app. Then follow these steps to uninstall the app.

On Windows:

1. From the Search box, open Control Panel.
2. Select Programs > Uninstall a program.



3. Scroll to Amazon Music in the apps list. Right-click on it > Uninstall.



4. Follow the on-screen instructions to uninstall the Amazon Music app from Windows.

On Mac:

1. See and click the black arrow icon.
2. Open Application Support, then delete the Amazon Music folder.
3. Follow the app reinstallation steps or download the correct version from the official download website.

For Windows and Mac: Please download Amazon Music for PC and Mac in the link. Follow the on-screen instructions to download and install the latest version of the Amazon Music app.

For Android and iOS: Please download it from either Google Play and App Store.

Method 7: Listen to Amazon Music Offline

It's possible that this error is with the Amazon Music's end, but not the device that runs the Amazon Music app. If so, even users choose to download Amazon Music for offline listening, but Amazon Music will still be streamed with hiccups. So, it's best to access Amazon Music songs besides the Amazon Music app for either desktop or mobile device.

It's possible to export songs for use on other apps and devices. All you need is a powerful Amazon Music downloader, such as ViWizard Amazon Music Converter. With ViWizard Amazon Music Converter, both Prime and Unlimited subscribers can download and convert the desired Amazon Music contents into 6 supported audio file formats: MP3, M4A, M4B, WAV, AAC and FLAC. After that, it's convenient to transfer the downloaded Amazon Music songs to all your devices.

Step 1Add Amazon Music

Depending on the computer device, download and follow the on-screen instructions to have the correct version of ViWizard Amazon Music Conevrter. Launch it, and it will open the Amazon Music app. You can start to add Amazon Music contents to ViWizard via drag-and-drop.

Step 2Adjust Format Settings

Now click the menu icon in the upper-right corner, and select Preferences from the list that appears. To adjust format settings of all the added Amazon Music tracks, select the Convert tab. Now click on the chevron down icon under Output Format, and select MP3 from the drop-down. Don't forget to click on OK to save this change.

Step 3Download Amazon Music

Now click on Convert button. ViWizard will start the conversion at a 5x speed. When it's done, the output folder will appear on the screen. And all the downloaded Amazon Music files will be there. You can now listen to them even without the Amazon Music app.

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